Best Rate Guarantee

Find a lower price for the same stay elsewhere and we’ll match it — and you’ll keep the Little Blue Door benefits on top. Better rates, without losing what makes booking with us worthwhile.

How it works

If you find a publicly available rate that’s lower than ours for a like-for-like stay, send it to us before you book, or within 24 hours of receiving your confirmation. Once we’ve verified it, we’ll match the price by refunding you the difference. Unlike most price matches, your Little Blue Door member benefits — room upgrades, breakfast, early check-in and late check-out, and the rest — still apply on top of the matched price.

What “like-for-like” means

To compare fairly, the other rate needs to be for the same thing: the same hotel, the same room or suite category (including view and bed configuration), the same number of guests, the same dates, the same board basis, and the same booking conditions — a non-refundable rate compared with a non-refundable rate, a refundable rate with a refundable one, and the same deposit terms. It must be a price generally available to the public, bookable at the time you ask, and in the same currency as our rate.

What’s excluded

The guarantee does not apply to: differences caused by exchange-rate movements or by taxes, resort fees or card charges; rates that aren’t generally available to the public, including membership, loyalty-scheme, subscriber, corporate, staff, travel-agent or negotiated rates (for example Booking.com Genius or similar); opaque or “mystery” deals where the hotel isn’t named until after booking; group, package, flight-inclusive or bundled prices; rates from unauthorised sellers; bookings paid with vouchers, points or credits; and prices that result from an obvious error.

Full terms

You must be a member at the time of the claim, the booking must be made through Little Blue Door in your name, and the comparison rate must still be bookable when we check it — we may ask for a link or screenshot and we verify every claim ourselves. Where a claim qualifies we refund the difference between the two rates for the whole booking, up to £250 per booking and no more than five successful claims per membership year. The refund is paid by Little Blue Door, to the card used for your membership or by bank transfer, within 14 days of approval; where the hotel or our booking partner is able to adjust the rate on the booking instead, we may do that in place of a refund. Claims are assessed once per booking; a lower rate found later, or after the 24-hour window, does not qualify.

The Best Rate Guarantee is a goodwill promise made by Little Blue Door alone. The hotel and our booking partner, Little Emperors, have no obligation under it and are not required to match, adjust or refund any rate. We reserve the right to decline a claim where a rate can’t be verified, isn’t genuinely comparable, or where we reasonably believe the guarantee is being misused, and to amend or withdraw the guarantee for future bookings at any time. Our liability under this guarantee is limited to the refund described above; it does not affect the price, terms or cancellation policy of your booking with the hotel.

Found a better price?

Email info@littlebluedoor.io or message us on WhatsApp before you book and we’ll take care of it.