Membership Terms

Little Blue Door membership unlocks live member rates, exclusive benefits and our Best Rate Guarantee across our collection of hotels. These terms explain how the subscription works; they form part of our Terms & Conditions.

Your subscription

Membership is a paid subscription, billed monthly or annually depending on the plan you choose, at the price shown when you join. Your membership renews automatically at the end of each billing period until you cancel. Payment is taken by our payment provider, Stripe; your card details are entered on Stripe’s secure pages and never touch our systems. Membership is available to people aged 18 or over and is personal to you.

Immediate start and the 14-day period

By joining you ask us to make your membership available immediately, so you can see member rates and book straight away. If you cancel within 14 days of first joining, we will refund the part of that billing period you haven’t used, calculated pro rata. After those 14 days, membership fees are non-refundable except where we agree otherwise at our discretion or a refund is required by law. This does not affect your statutory rights.

Cancelling

You can cancel at any time from your account page. When you cancel, your membership stays active until the end of the period you’ve already paid for — you keep full member access until then, and you won’t be charged again. After that date, member rates and booking lock, but your account, trip history and saved travellers remain, and you can rejoin whenever you like.

If a payment fails

If a renewal payment can’t be taken, Stripe will retry it and we’ll ask you to update your card. While that happens you keep access for a short period; if the payment still can’t be collected, member rates and booking are suspended until your payment details are updated. Bookings you’ve already confirmed are not affected.

Complimentary memberships and trials

We sometimes grant complimentary membership — for example to a guest of the team or for a fixed period. A complimentary membership has no cash value, may be withdrawn at any time, and ends on the date we tell you without any charge unless you choose to subscribe. Where we offer a free or discounted trial that asks for your card at the outset, your membership converts to a paid subscription at the then-current price when the trial ends, unless you cancel before that date; we’ll send you a reminder before the first charge. Promotional codes are non-transferable, have no cash value and may be limited or withdrawn at any time.

Membership vs. bookings

Your membership fee covers access to member rates and benefits. Hotel bookings are separate transactions with their own price, payment terms and cancellation policy, shown before you confirm each booking. The hotel is the merchant of record for bookings: your booking card is entered into our booking partner’s secure widget, the hotel charges it under the terms of your rate, and any hotel refund is made by the hotel under that policy. Cancelling your membership does not cancel any hotel bookings you have made, and lapsing membership does not affect confirmed bookings.

Benefits

Member benefits — such as breakfast, hotel credit, upgrades or flexible check-in — are provided by the hotel, are subject to availability and may change. If a hotel doesn’t deliver a benefit, tell us and we’ll take it up with them, but we can’t compensate you for a hotel’s failure to provide it.

Fair use

Membership is for booking travel for you and your travelling party, and every booking must include you as a guest. Accounts may not be shared, resold or used to extract rates or availability for commercial purposes. We may suspend or close a membership that breaches this, or where a member raises unjustified card disputes, without refund of fees for the current period.

Changes

If we change membership pricing, the new price applies only from your next renewal — we’ll tell you in advance, and you can cancel before it takes effect. We may introduce booking, service or handling fees in future, but always with notice before they apply. We may update these terms from time to time; material changes will be notified to the email on your account.

Questions

Email info@littlebluedoor.io or message us on WhatsApp — a real person reads them.