Terms & Conditions

This is a working draft pending final legal review.

1. About us

This service is operated by L Blue Door Limited (“Little Blue Door”, “we”, “us”), a company registered in England and Wales under company number 15504914. By creating an account or making a booking, you agree to these terms.

2. Our service

Little Blue Door is a members’ travel service that enables you to search for and book hotel accommodation. Hotel inventory, rates, and benefits are provided through our travel partner. We act as a booking facilitator between you and the accommodation provider; your contract for the stay itself is with the accommodation provider and/or our supplier, subject to their terms.

3. Membership & accounts

Access is for members. You are responsible for keeping your account credentials secure and for activity under your account. We may suspend or close accounts that breach these terms.

4. Bookings

When you make a booking, you are offering to book on the rate and terms shown, including the room type, board, price, cancellation policy, deposit policy, and any stay requirements displayed at the time. A booking is confirmed when you receive a confirmation with a confirmation number. Prices are shown in the currency you select and may include or exclude local taxes as indicated.

5. Payment

Payment is taken in accordance with the rate’s payment and deposit terms shown at checkout. Some rates require payment or a deposit at the time of booking; others are payable at the hotel. Card payments are processed by our payment provider; we do not store your card details.

6. Cancellations & changes

Cancellation and amendment rights depend on the rate booked, as shown at the time of booking and in your confirmation. Non-refundable rates cannot be cancelled or refunded. Where a booking is refundable, the applicable deadline and any charges are as stated in the cancellation policy for that booking.

7. Your responsibilities

You are responsible for ensuring the accuracy of the details you provide, for meeting any entry, visa, health, or passport requirements for your trip, and for complying with the accommodation provider’s rules.

8. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our liability in connection with the booking service is limited as set out in the final terms. The accommodation provider is responsible for the provision of the stay itself.

9. Changes to these terms

We may update these terms from time to time. The version in force is the one published here at the time of your booking.

10. Contact

Questions about these terms can be sent to us via WhatsApp or the contact details provided in your confirmation.