Privacy Policy

This is a working draft pending final legal review.

1. Who we are

L Blue Door Limited (“Little Blue Door”, “we”, “us”), company number 15504914, registered in England and Wales, is the controller of personal data processed through this service.

2. What we collect

We collect information you provide when you create an account and make bookings — including your name, email address, phone number, and the details of your stays (hotel, dates, guests, and booking references). We also collect limited technical and usage information when you use the service.

3. How we use it

We use your information to operate your account, process and manage your bookings, communicate with you about your stays (including confirmation and cancellation emails), provide support, and improve the service. Our lawful bases include performance of our contract with you, our legitimate interests in operating and improving the service, and your consent where required (for example, for non-essential analytics cookies).

4. Sharing

To fulfil a booking we share the necessary details with our travel supplier and the relevant accommodation provider. We also use service providers who process data on our behalf, including our hosting, database, email delivery, and analytics providers. We require these providers to protect your data and to use it only for the services they provide to us.

5. International transfers

Some of our providers may process data outside the UK. Where that happens, we rely on appropriate safeguards as required by UK data protection law.

6. Retention

We keep your information for as long as your account is active and as needed to provide the service, and thereafter as required for legal, accounting, or reporting obligations.

7. Cookies & analytics

We use essential cookies to keep you signed in and to operate the service. We also use analytics to understand how the service is used. You can find more detail, and manage your preferences, in our cookie information.

8. Your rights

You have rights under UK data protection law, including to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).

9. Contact

For privacy queries or to exercise your rights, contact us via WhatsApp or the contact details provided in your confirmation.